FAQ - Slots.gg

GENERAL INFO

 

Is Slots.gg licensed?

Yes, Slots.gg is owned and licensed by Mirage Corporation Nevada. Slots.gg is licensed and regulated in virtue of license number No. 8048-JAZ2014-037 granted by the Government of Curacao.

Where can I find your terms and conditions?

Our complete terms and conditions can be found here: Terms and Conditions – Slots.gg

Where can I find your Refund Policy?

You can find our refund policy here: REFUND POLICY – Slots.gg


SECURITY

 

How do I know your Random Number Generator is legitimate?

Slots.gg only works with slots providers that provide provably fair games. Every single slot machine that we offer on our site has been licensed and all of our providers adhere to the legal standards and testing of their governing body.

How do I know my money is secure on your site?

Slots.gg is a fully licensed online casino that must adhere to all regulations and protocols to fulfill our licensing agreement granted by the Government of Curacao. For further information on these rules that ensure the integrity of our games and best banking practices, we invite you to review our Terms and Conditions.

Do you share my personal information with anyone?

No, your account information will never be sold or shared with a third party. Your privacy is our number one priority.


ACCOUNT SETUP

 

How do I create my account?

Registering for your free account is easy and takes just a couple minutes:

  • Click on the ‘Register Now’ button in yellow or the SIGN-UP box on the top right corner of the home page and fill in the application.
  • Confirm your email by clicking the button within the confirmation email sent to your registered email address.

Once these steps have been completed your account will be created, and you can access our cashier to play for real money. It’s as simple as that!

How/where do I login?

Simply click on either of the ‘LOGIN’ buttons from the home page and enter your credentials.

How do I change the personal information on my account?

Please follow these steps:

  • Login to your account
  • Click on ‘Cashier’ from the top menu
  • Click on the ‘EDIT’ button next to Personal Information
  • Enter the new information in the corresponding field
  • Click the UPDATE button at the bottom

How do I reset my password?

Please follow these steps:

  • Login to your account
  • Click on ‘Cashier’ from the top menu
  • Click on the ‘CHANGE PASSWORD’ button next to Personal Information
  • Enter your new password in the left box
  • Re-enter your password to confirm
  • Click UPDATE

I want to close my account on Slots.gg because I have problem gambling issues. How do I do that?

Please follow these steps:

  • Send us an email at [email protected] from the address you have registered to your account.
  • Indicate whether you want to permanently or temporarily close your account.
  • If temporary: Indicate the day you would like us to reopen your account.
  • Indicate the reason you want it closed.

Please remember that we cannot open your account before the date you indicate you wish us to reopen it. If the account closure request is permanent, we can never reopen your account.

Is there an age limit to create an account?

You must be at least 18 years old to create an account.


DEPOSITS AND WITHDRAWALS

 

What deposit and withdrawal options do you offer?

We have a wide variety of options to choose from including Neteller, Skrill, Jeton, ecoPayz, Mastercard and Visa. We also accept 10 different types of cryptocurrency including Bitcoin. To view all our options check out our banking page here: Banking – Slots.gg. Please note that options may vary based on your geographical location.

What are your deposit limits?

In general, our minimum deposit is $20 to a maximum of $5,000 though these amounts may vary based on the deposit method you are using and your history with us. For Bitcoin and cryptocurrency, there is no limit as to the amount you can deposit.

Can I make a withdrawal to my credit card?

No, unfortunately we do not offer withdrawals to a credit card.

How do I make a deposit?

After you’ve logged into your account, complete the following steps:

  • Select cashier from the top menu.
  • Click on the green deposit option.
  • Select your preferred method.
  • Fill in the corresponding fields including amount.
  • Click Deposit.

How do I make a withdrawal?

After you’ve logged into your account, complete the following steps:

  • Click the cashier from the top menu.
  • Click on the yellow WITHDRAW button.
  • Select your preferred withdrawal method.
  • Fill in the corresponding fields including amount.
  • Click WITHDRAW.

Why do I need to send my documents to make a withdrawal?

In accordance with the Anti Money Laundering laws, we maintain diligent KYC best practices to comply with the supervisory authority of the Financial Intelligence Analysis Unit and remain in accordance with our licensing agreement with the Government of Curacao.

How do I send in my documents to verify my account:

In order to verify your account, please email us the following documents to [email protected] from the email address registered on your account:

Please include:

  • Clear photos of front and back of government issued photo ID. Valid documents include Driver’s License, Passport, or ID Card.
  • Clear photo of document that clearly displays both front and back. Bank statement, utility bill, or voided personal check.
  • Photos of both the front and back of the credit/debit card displaying a minimum of the first 6 digits and last 4 digits of the card number. (Only necessary if using credit or debit card as deposit method)

Please allow up to 24 hours for us to review your documents and certify your account. We will notify you via email when the process is complete.

How long does it take for me to get my withdrawal?

Our average withdrawal time takes anywhere from a few minutes to 4 hours. In some rare instances, due to high volume it can take anywhere up to 72 hours.

Why is my deposit delayed?

Sometimes when we are experiencing a high volume of deposits, they can take a bit longer than usual.

If you are using Bitcoin, you can check the status of your deposit on the blockchain. To do this, just follow these steps:

  • Go to this address here.
  • Click on the magnifying glass and paste the Bitcoin address.
  • Click the BTC Address, not BCH Bitcoin Cash
  • You can see there was one transaction and the address it was sent to. Scroll down to Transactions. You will see that this transaction has one confirmation. This means one miner from the blockchain has confirmed this transaction to be real. Note you will need up to seven confirmations before the money is in your slots account. The process usually takes 15 to 50 minutes.
  • Note if you see there are seven confirmations and the money is not in your account, contact [email protected] with a screenshot of your transaction, and the Bitcoin address you sent to.
  • If you want to double check the amount you sent, click on the Bitcoin amount and it will show it in dollars.

If any other method we would ask that you send us an email from the address associated with your Slots.gg account. Please include your method of deposit, and any relevant screenshots if possible.

We have a very fast email response time and you can expect to hear back from us today.

Why is my withdrawal deposit request marked as PENDING?

As a security precaution, we sent you an email asking that you confirm you made this withdrawal request. Please click on the link within this email so we can continue with the withdrawal process. After you complete this process, your withdrawal request will be labeled PENDING AND CONFIRMED and our processing team will review your request so it may be processed.

Please remember that final confirmation can take up to 24 hours to be approved.

How to know what payment methods are acceptable for my country?

Some of the payment methods outlined in the cashier may not be available to you as certain countries restrict select methods. Please verify with the eWallet or payment processor you intend to use to make a deposit.

Is there a minimum/maximum withdrawal limit?

Minimum: $25 per transaction.

Maximum: $2,000 per transaction.

What other cryptocurrencies do you accept?

We accept Bitcoin, Ethereum, Litecoin and Ripple.

How long does the deposit take?

The time it takes to make a deposit depends on the method that is being used. In general, eWallets and credit cards offer instant deposits.

Bitcoin and other cryptocurrencies generally take 45 minutes to an hour to process but can vary depending on how much the blockchain is in use.


GAMEPLAY

 

Can I try your games out for free?

Yes, Almost all games offered on slots.gg offer a PLAY FOR FUN option with no deposit required. To access these games:

  • Make sure you are not logged in. (Players who are logged in only have access to Real Money games)
  • Choose the slot machine you want to try out for free.
  • Click on ‘Play for Fun’
  • Spin and enjoy our games for free!

What game providers do you use?

We use a wide variety of game providers to deliver to you the latest titles and most popular options. To view our entire list of providers you can check out the dropdown menu located on the right-hand side of the home page.

How do I transfer money between games?

Simply close the game that you were playing and click on the next slot you want to play. Your balance will be transferred automatically.

Where can I access my play history?

Please follow these steps:

  • Login to your account from the home screen.
  • Click on cashier.
  • Click on game history.

What is the Slots Ride Along?

The Slots Ride Along innovation allows multiple players to play the same slot machine at the same time while betting different amounts. The slot machine is streamed live by the “Driver”, while those watching and betting on each spin are referred to as the “passengers”.

Is there a maximum win limit?

Each game displays a pay table based on how much is wagered that displays the maximum Return to Player (RTP) based on what has been wagered. You can view this information by clicking on the ‘?’ symbol within each game.


BONUSES AND PROMOTIONS

 

Any questions currently asked about any type of bonus or promotions (welcome bonus, VIP program, free spins, rebate on losses) please answer this.

We are currently not offering any promotions but we are in the process of creating the best in the business, stay tuned!


CUSTOMER SERVICE

 

Where are you located?

We are a Bulgarian based company with global customer support to attend to all of your needs 24/7.

Do you offer phone support?

No, we currently offer exclusively live chat and email support.

What are your office hours?

Our support representatives are available 24/7.

How long does it take to respond to emails?

Our general email response time is approximately 1 hour, though times may vary depending on the volume of support requests.


Find Your Thrill

Nothing beats what we’ve got in store.

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We’ve got a huge collection of slots to choose from. And just when you thought you’ve discovered the perfect game, there’s a new thrill to tempt you right around the corner.

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It’s not just about the games, we bring every aspect of your play experience to a whole other level.

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With an instantaneous sign-up process and a huge selection of lightning-fast deposit options, we get you right into the action in minutes.
There’s nothing like it.

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How about white glove treatment for everyone? That’s how it is at Slots.gg.

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We want to bring you a safe, fun experience. And we want to do it in a way that doesn’t make you feel like just a number.